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Telecommunication Initiative FAQ

After exploring numerous telephone system options to replace our current analog telephone system, MSU Denver’s Information Technology Services (ITS) decided to implement a VoIP system, because it will provide a modern, unified communications solution for the University. Implementation of the VoIP system will take place during the summer and fall 2017 semesters and be completed by December 1, 2017.

For more information about the VoIP telephone system, click the questions below to reveal the answers. An accessible version of the FAQs is also available.


VoIP


VoIP is the acronym for Voice over Internet Protocol. With the new VoIP telephone system, phone calls will be transmitted over MSU Denver’s existing data network allowing us to maintain one University network instead of having separate infrastructure for voice and data.

The initiative to implement a VoIP solution was prompted by the decision that the four organizations that share the Auraria Campus – University of Colorado at Denver, Community College of Denver, Auraria Higher Education Center (AHEC), and MSU Denver – should each manage their own telephony solution, rather than share a single system.

ITS believes that the VoIP solution that has been selected will provide enhanced communications options for the University, with features such as instant messaging (IM), video conferencing, and file sharing. For example, you’ll be able to access your voice messages via email, a cell phone or a land line. Or, you can check someone’s availability (presence) and send them a quick IM via Skype for Business. Additionally, maintaining one University network instead of having separate infrastructure for voice and data will provide significant cost savings over time.

Project


New telephones and/or headsets will be distributed to all University departments in planned phases during the summer and fall semesters, with the goal of having the new system fully implemented by December 1, 2017. Once requirements and user information is collected for each department, ITS will install the new phone system by building and floor. ITS is currently developing an implementation schedule that will be available on the Telecommunications Initiative webpage.

ITS will cover replacement of existing telephones where required, but departments may be responsible for specialty headsets, or additional services they choose – such as long-term forwarding of existing numbers.

Before you receive your new phone, you will receive an email that will provide you with several ways to learn how to use your phone. The email message will include a How-to Guide that is specific to your phone as well as links to training materials. Ongoing support and training will be provided and can be accessed from the Telecommunications Initiative webpage when available.

General


The new phones connect through the network/data jack you use for your computer.  It’s not necessary to have an additional jack, as the phones can also sit transparently “inline” between the wall jack and your computer.

Headsets that attach to the new phones or to existing PCs might work, but you will need to check with ITS to confirm.

Your phone will display your name as it is listed on your MSU Denver employee record. Any name change made to your employee record will automatically be reflected on your phone.

Any missed calls will show up as an email in your Outlook Inbox and will include phone number and Caller ID information. 

Voicemail


Voicemail will be fully integrated with your Outlook e-mail. As such, voicemails will arrive in your email Inbox and will include an audio file and a rough transcription. You will also be able to check your voicemail from your VoIP phone by pressing the voicemail box button, entering your new voicemail PIN, and following the message prompts.

Voicemail will be fully integrated with your Outlook e-mail, so your voicemail PIN can be reset from the Skype for Business desktop client or from within Office 365. You can also change your PIN using your VoIP phone.

Issues / Comments / Requests


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