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Frequently Asked Questions



See a Lab tech in any Metro Computer Lab, or go to West Classroom 241 to have your log in credentials set up for you.

Network accounts for the WINAD domain will be managed by Information Technology of Metropolitan State University of Denver (IT). Accounts will be maintained as long as the student's status is "continuously enrolled" (as defined by the University), which also includes on-line students, except for those accounts that fall under the exception policy.

When you login in for the first time in one of the Computer Labs, you are required to change your password due to our security policy.

Your computer log in password is set to expire in 120 days. You will be notified 14 days before your password expires, and reminded every time you log into a lab computer. 

The computer login and the Student Hub login are synced with the password that you create when you log into the computer labs(NetID).

 

You can also sync your NetID password with your computer login by using the password reset tool. Simply follow the prompts to update your password. 

To log in to the Student Hub you will need your metro username and a password(NetID). This is given to you when you are first accepted in to the college as a student. If you have forgotten your password you can call the Service Center at 1-877-352-7548 or you may go to West Classroom 241 for assistance.

It is recommended to save every 10 min. IT staff is not responsible for recovering lost documents. For additional information, please see our General Policies and Guidelines page.

It is recommended that you bring a USB flash drive. If you do not have one, you may e-mail the document to yourself or save it on the temporary I: Drive. The I: Drive is for student use and is erased on a weekly basis. Also, keep in mind that any documents on the I: drive can be viewed, modified, or deleted by another user.

Press Ctrl + Shift + Esc simultaneously to open the Windows Task Manager. Highlight the application that is frozen or waiting, (usually the very top item in the list) and click on the End Task button. You will lose any unsaved work. If this doesn't work, please see a lab technician for assistance. 

All MSU Denver computers come equipped with DVD/CD-ROMS.

All labs have scanners. Available scanner hardware is listed here.

All computer labs support black and white printing; All labs are equipped with an HP LaserJet 9050DN black and white printer. Select labs are equipped with HP Color LaserJet Printers. Details can be found here.

Some computer labs are equipped with color printers in addition to their standard black and white printers.

 

Labs equipped with HP Color LaserJets:

  • AD260
  • PL307
  • SI1058
  • SI1048
  • SS119
  • TV225
  • WC244

Further information can be found here. 

The PaperCut window displays the balance and the print cost per page of the document. The balance begins at $25 and depletes every time you accept the print cost in order to process your document. Black and white printing is $.05 per printed page and color printing is $.10 per printed page.

 

Detailed information on PaperCut and Metro Print can be found here.

The print credit from previous semester does not roll over into the next semester. Each student will receive $25.00 in print credit at the beginning of their next registered semester. The complete printing services policy can be found here.

This is determined on a case by case basis. Your account will be reviewed by a lab supervisor and credited the necessary amount.

You can add funds to your account by use of a credit/debit card by logging onto your papercut account at "print.msudenver.edu" and logging in with your NetID credentials. Alternatively you may use a Pay Station to add money to your account. Your print balance must be below $5.00 dollars in order to add money to your account. The pay stations currently accept $1 dollar bills but the ones in Plaza and Science accept $1, $5, and $10 dollar bills. Please use your money wisely as the pay stations don’t give out change and we are not responsible for giving change or print credit when using a $5 or $10 dollar bill.

Pay stations are located in:

  • AD260
  • WC244
  • TV22
  • PL307
  • SI1058

If you have any questions, please see the lab technician on duty or a lab manager in CN220. Our detailed printing policy can be found here

No, foods and drinks are not permitted inside any of the computer labs. All foods and drinks should be placed on the drink cart located outside of the entrance of every computer lab. Please see our general policies and guidelines.

The computer labs are NOT responsible for lost or stolen items. If you have lost an item during the current week, return to the computer lab that the item was lost and ask a Lab Tech to check the lost and found. Items left in the lost and found at the end of the week are brought to the Auraria Campus Lost and Found. The Campus Lost and Found is located in Tivoli Suite 250 (the Information Desk where Student IDs are issued). Please see our general policies and guidelines for further information.

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