Deskjet printer will not pickup paper to print
If the printer fails to pick up the paper resulting in a flashing light indicating a paper jam or paper out error, troubleshoot the following:
Make sure that the weight of the paper is within specifications for the printer. If
the printer does not support the weight of the paper, this can contribute to the
paper pick problem. Ensure that the paper tray is properly loaded with the correct
amount of paper. The paper tray capacity is about .5 inch. Also make sure the paper
is gently pushed all the way into the tray.
Press the form feed button on the printer; it generally has an icon of a page above
it. Then check to see if the part of the tray closest to the pick rollers lifts the
paper to make contact with those rollers and the rollers turn. If either of these
actions does not occur please call the Help Desk for assistance. Otherwise, continue
with step three.
Clean the paper feed rollers with a clean, lint-free cloth moistened with warm water
only. This is accomplished by removing all paper from the tray and removing the
output tray if any. Next, hold the cloth against one of the rollers and press firmly
against the rollers hold on to the cloth tight so it does not get pulled into the
printer and press the form feed or resume button if the light is blinking. If the
light is not blinking, you can send a print job to the printer to get the rollers to
turn and then press the form feed or resume button after that. If the printer makes a
loud noise after doing this, then too much pressure was exerted against the roller.
Try again using less pressure. After the pick rollers turn for a time the printer
will again flash the light. Repeat this cleaning on all the pick rollers until the
cloth does not pick up any more residue from the rollers.
Try printing again.
If issue still not resolved, please contact the Help Desk at 303-352-7548.