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How to clear cache and cookies in all major web browsers

Cookies and temporary internet files, or ‘the cache’, are files that websites put on your computer to better identify you and make your browsing experience smoother by automatically having some images and data from the website already on your computer. They are normally tiny files and usually harmless, but corrupt or outdated files can slow or hinder your browsing experience. This makes clearing your cache one of the first steps in solving most browser issues. You can do this by following the instructions provided for your web browser below.

Keep in mind, each web browser uses its own set of cookies and cache, so if you are having an issue with a specific web browser, you will need to follow the instructions for that web browser, and if you use multiple browsers, you may have to follow the instructions for each one.

Internet Explorer:

  1. Click on the gear button in the upper-right corner and select Internet Options.
  2. You should be on the General tab by default. In the section labeled Browsing history, click the Delete... button.
  3. In the new window that has come up, uncheck “Preserve Favorites website data” and “History”. This should leave two boxes still checked: “Temporary Internet Files” and “Cookies”.
  4. Click the Delete button.

Mozilla Firefox:

  1. Click on the menu button (three horizontal lines) in the upper-right corner and select History.
  2. Select Clear Recent History... near the top of the list.
  3. Select a time range to clear from the drop-down box at the top. If you are having login problems, we recommend setting this to before when you first experienced the problem.
  4. Click the arrow next to Details.
  5. Ensure the only boxes checked are "Cookies", "Cache", and "Active Logins".
  6. Click the Clear Now button.

Google Chrome:

  1. Click on the menu button (three horizontal lines) in the upper-right corner.
  2. Under the More Tools section, select Clear browsing data...
  3. Select a time range to clear from the drop-down box at the top. If you are having login problems, we recommend setting this to before when you first experienced the problem.
  4. Ensure the only boxes checked are "Cookies and other site and plug-in data" and "Cached images and files".
  5. Click the Clear browsing data button.

Apple Safari:

  1. Open the Safari menu and select Clear History and Website Data...
  2. Select a time range to clear from the drop-down box at the top. If you are having login problems, we recommend setting this to before when you first experienced the problem.
  3. Click the Clear History button.

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