User gets message "java.sql.SQLException" account is locked.
User gets message "java.sql.SQLException.Protocol violation" while signing onto the application.
If your Banner Account is locked and you know your password, please wait 10 minutes for the account to unlock itself.
If you don't know your password, call the Metro State Help Desk at 303-352-7548 to get your password reset.
All passwords need to start with an alphabetic character, uppercase or lowercase. All passwords need to be at least 8 characters with 2 uppercase letters, 2 lowercase letters and 2 numbers, no special characters. These requirements are noted on screen GUAPSWD.