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Telephony initiative update

November 27, 2017

ITS will begin distributing new phones and phone numbers at MSU Denver soon. The ITS Telephony Implementation Team has completed waves 0-3 of the telephone deployment initiative and is now working on the final wave and building — the Student Success Building (SSB).

The deployment phase of this Universitywide initiative began in July 2017. It is expected to be completed by early December. To date, 20 MSU Denver campus buildings, 81 departments and over 2,000 users have migrated to the new telephone system. Roughly 1,300 physical phones have been deployed so far!

Clients using the new phone system can submit a Helpdesk ticket at support.msudenver.edu or call 303-352-7548 with any questions or requests. Additionally, if you hire any new employees, please contact the Helpdesk to get their new phone set up. Thank you for your patience as we work through the ticket queue.

If your office is located in the SSB, and you would like information about what you need to do before receiving your new telephone, please watch the entertaining and informative ‘What's Needed From You?’ video. It provides helpful information about preparing your workspace before the telephone deployment in your department.

If you’ve already received a new phone, it is recommended you:

  • Change the greeting on your former phone number to inform callers you have a new number. This message will remain on the AHEC phone system through Dec. 1, 2017.
  • Set your former phone number to not accept voicemail messages.
  • Check to see that your phone number has been updated in Banner. ITS recently implemented a process to automatically update the phone numbers in Banner. However, if you want to update your phone number immediately, you can log in to Banner and change it.
  • The ‘First Steps’ webpage provides instructions for completing the steps listed above. You can also find helpful information about how to use your new phone at msudenver.edu/newphone and general information about the project on the Telecommunications Initiative webpage.
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