Frequently Asked Questions
Here are some answers to the most frequently asked questions of The Office of the Cashier. If you cannot find the answer to your question here, please call 303-615-0071 and we would be happy to assist you.
There are a few different ways to make a tuition payment:
- In person – our office is located in the Student Success Building, Room 140
- Our after-hours drop box is located just outside our office
- Through your Student Hub account
- Over the phone by calling (303) 615-0071
- Mail us a check at:
Office of Cashiering
Campus Box 3
PO Box 173362
Denver, CO 80217
The Office of Cashiering accepts:
- Checks - please make sure that the student ID number is in the subject line of the check.
- Money Orders or Cashier Checks
- Visa, MasterCard, Discover, and American Express.
- Wire Transfers – please contact Accounting Services at (303) 556-3030 for bank information.
Checks written to MSU Denver may be electronically processed.
MSU Denver will not honor checks that are post dated. All check payments received in our office will be processed regardless of the date on the check.
All students, undergraduate and graduate, taking nine (9) credit hours or more in any given semester of attendance are automatically billed for the Student Health Insurance. However, qualifying students may request to waive out of the plan prior to the posted waiver deadline if they can provide proof of outside health insurance coverage that meets the University's waiver standards. Proof of outside health insurance must be submitted each semester a student is taking nine (9) credit hours or more.
To access the online insurance waiver form, please complete the following:
- Log onto your Student Hub account.
- Click on the My Services/Registration tab and then again on the My Services/Registration link. This will prompt a pop-up window to appear.
- Click on the link that is entitled, "Registration, Credit Card Payment, Insurance Waiver, Student Records and Financial Aid Menu" from the Main Menu.
- Click on the "Insurance Waiver Menu" from the list of options that appear.
- Read the waiver instructions and the College Waiver Standards.
- If you qualify to submit a waiver, complete the electronic waiver form and submit.
For more information regarding the insurance or the waiver please visit the Student Health Insurance website.
I have waived the Student Health Insurance and applied and authorized my COF, but both are still on my bill. How much do I need to pay by the deadline?
MSU Denver only requires you to pay for tuition and fees by payment deadline to avoid service charges. If you need help figuring out what is due, feel free to call our office for the current balance.
I am expecting a refund this semester. Am I able to come to the Office of Cashiering to pick up my check?
Students are not allowed to pick up refund checks. Students who are not enrolled in Direct Deposit will receive a refund check in the mail. Checks will only be mailed once per week on Thursdays. How to Enroll in Direct Deposit
Please make sure that your address is updated and current through the Student Hub Portal to ensure that your check is mailed to the correct address.
I paid my tuition using a check and now I have a credit. How long will it be until I receive my refund?
Our office requires that all tuition payments made by check be held for ten business days prior to issuing a refund. If your financial aid refund is more than the amount you paid, we can issue a check for the difference, but the amount of the original check payment will be held for ten business days to ensure the check clears the bank. As of December 1, 2009 all students who are not enrolled in Direct Deposit will be mailed their refund checks. Checks will be mailed once per week on Thursdays.
Our office requires that credits, less financial aid disbursements, be refunded to the credit card that was used to pay tuition. If the refund is more than the amount you paid on the credit card, we can issue a check for the difference. As of December 1, 2009, all students who are not enrolled in Direct Deposit will be mailed their refund checks. Checks will be mailed once per week on Thursdays.
The best way to check whether or not your loan has paid into your account is through the Student Hub. You will need to log into My Services and view the Account Summary by Term. When this balance is negative, you have a refund due to you. If you are having a hard time understanding your financial aid, feel free to contact the Office of Financial Aid at 303-556-8593.
Students may fill out the Direct Deposit Cancellation Form with a valid photo ID in our office, located in SSB 140, to cancel their Direct Deposit account. If you are not able to come to campus, you can fax the cancellation form to us at (303) 556-8512 with a copy of your driver’s license.
If it has been over 7 days since we mailed your refund check and it has not arrived in the mail, you can fill out a Stop Payment Form with a valid photo ID in our office, located in SSB 140. Checks that are cancelled and reissued will be assessed an $18.00 Stop Payment Fee.
If your refund was direct deposited to a closed or incorrect bank account, our office has to wait 5 business days to receive the refund back in order to reissue the refund. During the 5 business day wait time, you are welcome to enroll in direct deposit with a different bank account by following the instructions in How to Enroll in Direct Deposit. If you prefer a check, please make sure that your address is updated and current through the Student Hub to ensure that your check is mailed to the correct address.