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Self Service Overview

Asset Management Tool – Self Service Overview

The following guide is designed to help answer some of the more frequently asked questions about Self Service features included in the Asset Management Tools deployed on MSU Denver managed computers and to illustrate some of the functionality and benefits available.

 

What is the Self Service feature?

The Self Service feature allows users to install, update, and uninstall pre-approved applications on their University issued computer without requiring ITS support or intervention.

 

What is available through the Self Service feature?

The Self Service feature includes University licensed software; free supported software, system updates/patches, and maintenance utilities.

Some examples of the University licensed software are Microsoft Office Suite, Adobe Creative Cloud, and Read & Write.

Some examples of the free supported software include Google Chrome and Mozilla Firefox, browser add-ons such as Adobe Flash, Microsoft Silverlight, Oracle Java, and other software such as iTunes, VLC, Tableau Reader, FileZilla, and Notepad++.

Some examples of maintenance utilities are tools to run diagnostics and fixes such as check disk and disk permission repair.

 

How do I install software using the Self Service feature?

The Self Service feature is only available on University issued computers with the AMT client installed.  View instructions for your computer's operating system below.


For Windows:

  • Launch Software Center:
    • Click on the Start Menu button
    • Type Software Center in the Search programs and files box
    • Click on Software Center program in the result list

  • Install software:
    • Search and/or select the software title from list
      • Review the detail information of the software selected
    • Click INSTALL to initiate installation

For Mac:

  • Launch Self Service‌
    • Click on the search/magnify icon on top right to launch Spotlight
    • Type in Self Service in the search bar
    • Double-click on the Self Service application in the result list

 

  • Install software:
    • Search and/or select the software title from list
      • You can click on the software icon to view it's description
    • Click INSTALL/UPGRADE to initiate installation

 

Further Assistance


 

If you have additional questions, concerns, or need immediate assistance - Please contact the MSU Denver Help Desk.


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