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HelpDesk KnowledgeBase

The HelpDesk KnowledgeBase provides our learning community at Metropolitan State University of Denver with "anytime, anywhere” access to key information services. Whether you are a student, staff member or faculty member, the KnowledgeBase provides the online resources necessary to address your technology needs. Please let us know if you can't find a solution to your problem by filling out the feedback form at the bottom of the page, submitting a help ticket online, or calling the MSU Denver Help Desk.

Email on Mobile Devices

Email setup instructions for phone and tablets

Email on Computers

Instructions for setting up email on Outlook, Apple Mail, and other desktop email clients


Instructions for Staff/Faculty members to access network resources from home


Basic troubleshooting steps for Desktop-related problems

University-Owned Mac Help

Common Mac questions


Solutions to common printer problems

Banner Self-Service (Student Hub)

Instructions and solutions for Student Accounts information in Student Hub

Blackboard Learn

Common solutions for online courses

Account Types

Descriptions and solutions for the many types of systems and accounts at MSU Denver


How to connect to wireless and wired networks on Mac and PC, and how to request telephony services


Answers for other common questions

Instructional Computing

Virtual classroom resources 

Further Assistance


If you have additional questions, concerns, or need immediate assistance - Please contact the MSU Denver Help Desk.

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